Department of Nursing Services of Apollo Hospitals Dhaka has the primary responsibility of providing comprehensive, individualized nursing care to patients based on their assessed nursing needs. Nursing care is collaborated with the health team in rendering Total Nursing Health Care, as one of the major modality pattern in giving nursing allocations. The most important asset of the department is its staff. To provide the best quality nursing care, the nursing personnel are adequately prepared by education, experience and training. Continuing Nursing Education enhances their professional competence, as well as personal responsibility towards patients. Continuous evaluation of nursing care is provided so that quality can always be made better. A systematic staffing pattern ensures the availability of nursing personnel who can provide quality and safe nursing care to patients in accordance with their level of skill.
Nursing Services believes that a dynamic and innovative environment enhances the professional competency of the nursing staff. We value the team environment through concerted efforts and individual skills, and the contribution of our nurses in maintaining excellence in quality nursing care. We inspire our nurses with the innovative vision of outstanding patient care, first envisioned by the celebrated 19th century British nurse Florence Nightingale.
Education, Training & Research are provided to all our nurses to adapt to new concepts, innovations, procedural applications and acquisitions of increased expertise. Nurses are also given opportunities to attend conferences or seminars conducted by in-house speakers or by other agencies. Management Training & Supervisory Development Training programs are designed to train nurses who have potentials for leadership in supervisory or managerial positions, in order to have a ready pool of employees trained for supervisory post when vacancies occur. Nurses are also monitored through an individualized training needs assessment continuously.
The training activities of our nurses start with orientation of a new nurse. Mandatory training on procedural skills is also required before assigning staff allocation. Our nurses are empowered through different training activities like the daily spot training, ward teaching, return demonstration, supervised random evaluation, pre- and post training assessment. Film view is given every week. It contains different nursing procedures showing how to execute procedures properly and ideally. Personal Development Training, Language Development, Behavioural/Ethical and Therapeutic Communications Training are also incorporated for values orientation. To energize and motivate our nurses, more emphasis is being drawn on procedural skills in the Continuing Nursing Education program, along with Case Presentations, Drug Presentations, Code Blue Drill, BLS/ACLS/CPR and Endotracheal Intubation to update the nursing staff on how to act promptly in emergency & disaster management.
There are also discussions on how nursing care management should be given to patients for different disease conditions. Our biomedical teams provide demonstration on important hospital gadgets, and our Infection Control Awareness Trainings are always updated accordingly. There are also special training courses designed for management of some special areas and critical care areas of the hospital. Specialty training courses include planned lecture training hours, hands-on training and pre- & post- evaluation after finishing the course. Specialty training courses are provided for Critical Care Nursing: Cardiothoracic Intensive Care Unit (CTICU), Neonatal Intensive Care Unit (Neonatal ICU), Neuro Intensive Care Unit (NICU), Critical Care Unit (CCU), Medical Intensive Care Unit (MICU), Surgical Intensive Care Unit (SICU), High Dependency Unit (HDU), as well as Oncology Nursing, Endoscopy, Dialysis and Paediatric Nursing.
These endeavours for staff development in the Nursing Services is also meant to remove the old way of thinking and help the hospital to shift into a distinct nursing model that combines an equal measure of quick wit, compassionate heart and efficiency of hard work.
Our nurses are trained in ten major areas of competence:
- Personal and Professional Development
- Therapeutic Communication
- Ethical/Legal/Moral Responsibility
- Safe and Quality Nursing Care
- Proper Records Documentation
- Collaboration and Teamwork
- Family Health Education
- Management of Clinical Environment and Resources
- Safe Medication Practices
- Education, Training and Research
We realize that excellence in nursing care is only assured when we continuously and regularly do the following:
- Nurture our nurses and cultivate their skills through Continuing Nursing Education and Training
- Recognize that the scope of our nurses’ work extends throughout all areas of operations, encompassing clinical skills, care and patient satisfaction
- Grant our nurses clear objectives and attractive career path
- Empower them and include them in decision making
- Evaluate our Nursing Services, specify protocols, nursing policies and procedures to meet international standards of care
Our Nursing Services is subdivided into four-fold units:
- Nursing Administration
- General Area
- Critical Area
- Nursing Education, Training & Research