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BED/ROOM CATEGORIES

You may choose from different categories of in-patient beds/rooms of the hospital, including standard, semi-private, private, deluxe, super deluxe, and suite. Beds/rooms are allotted depending on your choice and availability. We also have Day Care Unit for patients who have had out-patient procedures, as well ten specialized state-of-the-art Critical Care Units for management of critically ill patients. For a list of our bed categories and their corresponding charges, please go to our Bed List & Charges page.

NURSING CARE

Apollo Hospitals Dhaka provides 24-hour comprehensive, individualized nursing care for in-patients based on their assessed nursing needs. All our nurses are well-qualified and experienced with a commitment to patient care. Nursing care is collaborated with the health team in rendering Total Nursing Health Care, as one of the major modality pattern in giving nursing allocations. To provide the best quality nursing care, the nursing personnel are adequately prepared by education, experience and training. For more details, go to our page on Nursing.

FOOD & BEVERAGE

Diet is an integral part of patient medication. Therefore, food from outside source is discouraged. Dieticians, in association with your doctor, will assess your diet needs. You are advised to follow the dieting instructions specified by them for speedy recovery. Religious sentiments of the patients will be considered while deciding on the diets. Kindly inform the dietician of the same. For details, go to our page on Dietetics & Nutrition.

Our service timings are:

  • Bed tea/coffee: 6.00 am – 7.00 am
  • Breakfast: 7.30 am – 8.30 am
  • Tea/coffee/milk: 10.00 am – 10.30 am
  • Soup service: 11.30 am – 12.00 pm
  • Lunch: 12.30 pm – 1.00 pm
  • Evening tea with biscuits: 4.00 pm – 4.30 pm
  • Soup service: 6.30 pm – 7.00 pm
  • Dinner: 7.30 pm – 8.30 pm
  • Milk: 9.00 pm – 9.30 pm

Note:

  • If you are availing deluxe/super deluxe rooms or suite, your attendant will also be served with complimentary breakfast, lunch and dinner.
  • Any other order besides these services will take 45 minutes from the time of order and will be charged separately.
  • Please feel free to discuss any doubt regarding your diet with your dietician.
  • Once a diet has been designed for your specific needs, we do not advocate any change in quantity or otherwise; it maybe detrimental to your health.

Diet Counselling: If you wish to consult on any nutritional or diet related matter, please contact our dieticians at intercom number 1029 between 9:00 am to 5:00 pm

HOUSEKEEPING & LAUNDRY

Apollo Hospitals Dhaka maintains the highest level of cleanliness. Housekeeping Department looks after the cleanliness of your room. Wards are cleaned and bed linen and towels are changed on a daily basis. All your laundry is processed in our in-house laundry service. We understand the importance of infection control practices for handling, processing, storing and delivery of textiles in a healthcare setting. Specialised equipment and chemicals are used to enhance the hospital’s cross infection control programmes. Newspapers are also provided for in-patients by the Housekeeping Department.

Housekeeping Desk can be contacted on intercom number 1600 for change of linen, additional cleaning, etc.

We solicit your cooperation and support in keeping the hospital clean. Help us in making this hospital an environment friendly zone:

  • Kindly avoid flushing any materials like cotton bandages, sanitary napkins, etc. in the toilet
  • Please do not chew betel leaf/betel nut/smoke/drink alcohol in hospital premises
  • Please do not dispose waste/rubbish anywhere except into the bins provided for the purpose. As per infection control norms, we have provided four categories of bins in all convenient places and washrooms. Please dispose the waste as marked on the bins.

HOUSEKEEPING & LAUNDRY

Apollo Hospitals Dhaka maintains the highest level of cleanliness. Housekeeping Department looks after the cleanliness of your room. Wards are cleaned and bed linen and towels are changed on a daily basis. All your laundry is processed in our in-house laundry service. We understand the importance of infection control practices for handling, processing, storing and delivery of textiles in a healthcare setting. Specialised equipment and chemicals are used to enhance the hospital’s cross infection control programmes. Newspapers are also provided for in-patients by the Housekeeping Department.

Housekeeping Desk can be contacted on intercom number 1600 for change of linen, additional cleaning, etc.

We solicit your cooperation and support in keeping the hospital clean. Help us in making this hospital an environment friendly zone:

  • Kindly avoid flushing any materials like cotton bandages, sanitary napkins, etc. in the toilet
  • Please do not chew betel leaf/betel nut/smoke/drink alcohol in hospital premises
  • Please do not dispose waste/rubbish anywhere except into the bins provided for the purpose. As per infection control norms, we have provided four categories of bins in all convenient places and washrooms. Please dispose the waste as marked on the bins.

ACCOMODATION FOR ATTENDANTS

One attendant is allowed per patient in the room/ward after visiting hours (10.30 – 11.30 am and 5.00 – 7.00 pm). It is mandatory to carry the Attendant Pass issued at the time of admission. Guest laundry service is available on payment.

The attendant should vacate the room/ward when the patient is shifted to OT/ICU. The attendant may still retain the room, but in this case the patient will be charged for double occupancy (bed charge + OT/ICU charge). This however, is allowed subject to the availability of rooms.

GUEST SERVICES

The attendants of patients can avail guest room service. À la carte menu is available for the attendants. Personal need items like soap, toothpaste, sanitary napkin, etc. can be ordered on payment.

Attendants and all other visitors can also buy meals and refreshments from Apollo Food Village (level-6), open from 8:30 am to 10 pm every day. Food Village offers hygienic and tasty local and continental cuisine, including soups, salads, snacks, tandoori, grills, ice-creams, milk shakes, cocktails, and fresh juices.  The restaurant has both buffet and à la carte (according to the menu) facilities for guests to choose from. Please use the capsule lift near the entrance of atrium to reach the Food Village. The hospital has a food stall, located in the atrium, where guests can avail light meals and refreshments. A number of Nescafe coffee stalls are also situated in the atrium and main reception areas to cater to guests.

ENTERTAINMENT

Single private/deluxe/super deluxe/suite rooms are provided with television with cable TC connections. The semi-private and standard ward patients share common TV connection. There is a choice of programs in various languages.

NEWSPAPERS & MAGAZINES

Newspapers are supplied to all rooms and wards. We have also made arrangements to keep some commonly read magazines in all the wards. Please call the ward secretary or the nurse in-charge in case you need this service.

DUTY MANAGER

To ensure that all the operational activities of the hospital are running smoothly in the odd hours of night and on holidays, we have dedicated Duty Manager who ensures that both patients and doctors receive proper support and coordination. Call our Duty Manager at 01713064563 for any assistance.

CONCIERGE SERVICES

Caring for our guests’ needs is part of our commitment. To meet this commitment, we offer you with the following concierge services:

    • Business Centre

We do not have a dedicated business centre in this hospital. However, if requested, we can organize services for internet, fax, photocopy, and domestic & international calls from your room/ward on a nominal payment. Please contact the ward secretary or the nurse in-charge of your floor to avail these services between 9:00 am to 5:00 pm on all working days.

    • Other Concierge Service

While you stay in the hospital, you or your attendant might sometimes need services which are not available within the hospital premises. We also offer concierge service for arranging transportation, hotel arrangement, pre-paid mobile recharge and buying book and magazines, etc. Please contact the ward secretary or nurse in-charge for any concierge service between 9:00 am to 5:00 pm on all working days.

  • Religious & Spiritual Service

The religious and spiritual services can be organized on request. Please contact the floor ward secretary or the nurse in-charge for the same.

  • Interpreter Service Facilities are available for interpreter service on request. Please contact Duty Manager at 01713064563  or the nurse-in-charge for the same.

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