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Responsibilities/Tasks

  • Greet all customers with appropriate manners & courtesy
  • Identify patient correctly by name , UHID and age/Date of birth
  • Receive, check and sign for floats, key and other paperwork as required for operating a point of payment.
  • Inform the patient of the amount due; process the transaction in appropriate manner.
  • Prepare invoices for registration, consultation, investigations, pharmacy & MHC
  • Collect the dues in cash or by credit card and guide the patients to get the service.
  • Always thanks customer after completing formalities.
  • Provide information to the patients regarding medical services and tariff of AHD.
  • Declare all money colleted from the patients & deposit the money to the authorized person.
  • Ensure the accountability for the safekeeping of the cash float.
  • Keep the point of payment neat and clean.
  • Operate and maintain all equipments in correct manner and report any malfunction.
  • Perform any other reasonable task that may be assigned to them by supervisor.
  • Listen to the patient queries/ complaint and address the issue by your self
  • Able to perform at least 100 bills per day

 Technical Competencies

  • Understanding cash collection mechanism.
  • Knowledge on necessary arithmetical skills.
  • Ability to handle customer.
  • Computer skill in MS word, Excel
  • Typing speed 15-20 words per minutes
  • Billing skill (registration, consultation, investigations, pharmacy & MHC )
  • listening to others

Soft Skill Competencies

  • Effective communication skill
  • Familiar in Customer service advanced level skill
  • Complaint Handling skill
  • Medium English & Bangla literacy
  • Ability to work under pressure

Behavioral Competencies

  • Customer orientation.
  • Team work.
    Education/Experience
  • Minimum graduate in any discipline.

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